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Links 1 through 10 of 126 Bill Snyder's Bookmarks

Web designers and UX professionals have long butted heads on this issue. Can they find a common ground?

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Instructions in mobile applications must be designed for optimal scannability, as users tend to dismiss them quickly and do not read thoroughly.

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Most users are unable to solve even halfway complicated problems with search. Better to redirect their efforts into more supportive user interfaces when possible.

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Employee collaboration and open communication are now business drivers in many companies, but social enterprise features are often poorly integrated with the rest of the intranet.

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Quality assurance impacts the user experience: when things don’t work, users question their understanding and develop superstitions and inefficient workarounds.

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By keeping its Office productivity suite off the iPad, Microsoft has given its new Surface tablet a key competitive advantage in a market to which it is a very late entrant. That might seem like a strategically sound decision — creating a perceived deficit on a rival’s tablet by limiting distribution of a very popular piece of software to your own. But it could prove to be a bad move fiscally.

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