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Links 1 through 10 of 4999 Jeremy Johnson's Bookmarks

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but UX goes well beyond that. It may be that you lack depth of understanding of your users. We all tend to make assumptions about users: who they are and what they need to accomplish. You may have even done the research to support your assumptions. If so, is it up to date? It’s all too tempting to short-cut the user research piece because you think you know it already. Yet when an enterprise takes the time to study users, they are often surprised at what they uncover. Sometimes a small group in IT is making decisions on behalf of a group of, say, sales people on the other side of the country, about whom they know nothing.

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