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Links 1 through 4 of 4 by Jay Cross tagged clojay+Workflow

Sam Adkins and I realized we had a potentially volatile situation on our hands. The day before, J.D. Edwards had sued Larry Ellison personally for being a jerk in the then-iffy PeopleSoft takeover attempt. Several others at the table considered one another back-stabbers. Up front, Sam and I explained that we were assuming the personas of Mel Gibson and Danny Glover in the Lethal Weapon movies. This wasn’t good cop/bad cop; this was good cop/crazy cop. Sam would play the docile Danny Glover role; I would be Mel Gibson. Rather than hopping off buildings, I would control the microphone.

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Web services and services-oriented architecture are utterly geeky terms for describing the most important advance in computing since the byte. Finally, computing is going to serve business instead of enslaving it.

How will this sea change in IT come about? By using the same principles that fuelled the titanic growth of the Internet: interoperability built on simple, common standards; flexibility; faster cycle times; decentralized control; incremental development; repurposing of content; the promise of wealth; and the collaboration of countless true believers.

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We are more accustomed to production workers who have job descriptions and follow a script. Future workers will be value-driven because there is no script. Everything will be improvised. Learning will be fused into work, delivered in small fragments ("right size") on whatever device tethers them to the Internet ("right device" and "right place") just when they need it ("right time"). In other words, we will have what we call workflow learning.

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Rummler and Brache (hereafter, R & B) apply a systems view to improving performance in business organizations. They contend that most managers don't understand their own businesses. The managers may know their products and their customers, but they don't know the processes where raw material is converted into products nor how those products are sold or distributed. In fact, they often manage the organization chart (a verticle slice) instead of the business (which is the value chain flowing horizontally).

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