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Links 1 through 10 of 41 by Sacha Chua tagged management

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"Out of the blue, as I was thinking I needed to drop my assistant, I received an e-mail from the CEO of TimeSvr. He and I exchanged e-mails a bit. Let me pause and note: I was getting e-mail responses from the CEO faster than my assistant at GetFriday. I decided I needed to give TimeSvr a test run and I’m so glad I did."

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"The first is assuming that the person who has been delegated the task knows as much as you do about it. Knowledge that I take for granted and skills that I find basic may be foreign to my assistant. Assume that your assistant has no skills, and that you’ll need to explain each step in plain english - the first time they do it.

The second is assuming that you know how to delegate. Most people are great at delegating tasks to one person: themselves. In order to effectively delegate, instructions need to be laid out very clearly with all the decision points explained. The type of results expected, the format of documents, etc should be specified in advance so that the assistant knows end to end what the process should entail."

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