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Links 1 through 10 of 10 by Sacha Chua tagged crm

The survey of 1,142 independent retailers selling everything from books to toys found sales at independent stores dropped about 5 percent, but less than comparable chain stores.
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"Several of my customers told me this holiday season that with less money to spend than in years past, they intended to spend it in locally owned stores with unique products," Amy Satterfield, owner of Wadoo Furniture and Gifts, 314 E. Mountain Ave., wrote in an e-mail.

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Loyalty Law #1: Drive community participation
Loyalty Law #2: Don't just talk to customers … listen.
Loyalty Law #3: Meet customers' expectation of honesty.
Loyalty Law #4: Reward your best users

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