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Links 1 through 10 of 10 by Rax Lakhani tagged customerservice

A broadband bill sent to a deceased man, which included a fine for late payment, has been shared more than 53,000 times by Facebook users.

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Companies as diverse as banks, gym chains, travel agencies and large retailers are using Twitter and, to a lesser extent, Facebook, to resolve consumer complaints in hours or even minutes rather than the usual days, weeks, or months.

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Online conversions aren’t just for ecommerce websites. In fact, most businesses use their websites to initiate one-on-one conversations. By personally engaging a contact, you are more likely to turn that contact into a customer. So, what’s the trick?

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The difference is relationships. If you don't want members to build relationships with each other, then you probably want a customer service channel. There is nothing wrong with a genuine community, nor a customer service channel. The problem arises when organizations aren't sure which they and want pick an approach between the two.

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The increased use of social networks over the past few years is leading brands to explore ways in which to utilise this channel to listen to, speak to and engage with their customers on an ongoing basis.

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Parature for Facebook is designed to make a company’s Facebook Page double as a full-featured customer support center.

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If your company or brand has a Facebook page, whether you like it or not, you now have a new customer service platform. Customers will flock to your Facebook page not only to become faithful fans, but also to access support, ask questions and (unfortunately) post complaints.

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Consumers are increasingly using social media websites such as Facebook to vent their anger after receiving poor service, according to a survey.

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Consumers are increasingly turning to social network sites to solve their customer service issues rather than contacting a company directly, according to a new report.

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