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Links 1 through 4 of 4 by Tom Armitage tagged moderation

"We're still going through the stats, but at the time of writing there were almost 170,000 messages on the Strictly [Come Dancing] board." Holy hell. Poor moderators. (And: for such an uninteresting story, as well!)

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"Director of Community Heather Champ doesn't just guard the pool and blow the occasional whistle; it's a far more delicate, and revealing, dance that keeps the user population here happy, healthy and growing." A nice SFGate piece that at least acknowledges the complexities of community management.

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"I hate the term User Generated Content... I consider it a pejorative that reveals a lot about the person saying it. It makes members of your site feel like dutiful robots, crapping content that you convert into cash." Great article!

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Clay Shirky's wiki for discussion pattern languages of moderation.

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