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Links 1 through 10 of 19 by Elizabeth McCaffrey tagged WSJ.com

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The new J.C. Penney doesn't seem to have found a way into the hearts of U.S. consumers. Sales have dropped nearly 25% in the past quarter, reports wsj.com

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As emergency outages seem to becoming the new norm, utility companies, reports wsj.com are focusing efforts on technology to restore power sooner. This below-the-line initiative represents its own kind of empowerment and customer experience optimization.

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First Target, now Wal-Mart. Mega enterprises seek to gain lost ground with consumers whose loyalty is wandering to small business. Does going small show leadership or is it simply this season's opportunistic. Are consumers wise enough to see through and stay small business loyal. Comment,

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New type of relationship building: build our brand on campus and you build your resume. Garners a different level of loyalty - will it translate into bedrock consumer-style loyalty?

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Beware of the ubiquitous Starbucks brand that you think you know. This intriguing interview with Jinlong Wang, president Asia Pacific for Starbucks, reviews the policies, employee culture, and unique chi that make it a success in China and India.

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Apple, Inc., reports online.wsj.com , is the world's most valuable company due to the popularity of its products Q4 and its share value. Once again, it shows that customers, shareholders, and employees hold equal value in creating and maintaining beyond-robust success.

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(Paid content) WSJ reports that Google will aggregate data of its user personal data accross all platforms - whether the user is signed in or not, subscriber or not. New privacy policy takes effect March 1st. The goal is to provide a more fully customized browsing experience with targeted content.

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