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Links 1 through 10 of 180 TELUS International's Bookmarks

Think Zappos and TELUS International. Both companies are good examples of focusing as much on their company culture and by extension, customer loyalty.

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As many of us wrestle with the proper allocation of technology resources, here are some IT trends that might assist you with your 2015 spending - while keeping your customers in mind.

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This article is by Paul Klein, founder and president, Impakt, and Milinda Martin, vice president, community investment, corporate brand, and reputation, Time Warner Cable.

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With the Huffington Post earlier this year declaring customer services to be “one of the last frontiers of sustainable competitive advantage”, and behavioral research company TARP revealing the true potential of poor service – a dissatisfied customer on average tells 12 people who then tell six more people each – the importance of customer service has never been greater to travel firms.

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It is well documented that the games industry is experiencing unprecedented growth. Indeed, with Forbes magazine predicting that the sector will grow to $82 billion by 2017, it is growing faster and becoming more competitive than ever before.

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Frost & Sullivan's recently published whitepaper, entitled The Culture Value Chain: Business Impacts Defined, explores the intersection of culture, the Customer Experience, and the contact center. Download a complimentary copy of the whitepaper, or visit: http://bit.ly/1r2Xrf0

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The contact centre of 2014 is already almost unrecognisable from the call centre of 1984, 1994, even 2004. It is hard to think of a sector which has been through more change. Yet within the next few years we will witness another revolution in the contact centre world.

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Finding an effective way to measure the effectiveness of social customer care is important if companies are to ensure that their programmes are achieving their business goals and objectives, and their personnel are achieving their potential and that operations are efficient.

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Gen Y brings a set of values and expectations that are in many cases radically different from the Generation X-ers and Baby Boomers who preceded them. This is presenting a major challenge and opportunity to employers, but notably to chief financial officers - many of whom have radically different experiences and mindsets to this new cohort of worker entering the finance function.

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“By responsibly and ethically employing hundreds of thousands of people, BPOs have a role to play in shifting the social landscape in emerging economies around the world,” says a report called Outsourcing for Social Good from TELUS International, a Canadian outsourcing firm, and Impakt, a social responsibility consultancy.

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